Playford Plumbing and Gas is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.playfordplumbingandgas.com.au, from social media, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Playford Plumbing and Gas will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Our services do not address anyone under the age of 13 (“Children”) – At most, we offer a puzzle book for parents to give to their children whilst services are provided to the parents.
We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
This Policy may change from time to time and is available on our website. Any changes to this policy will be effective immediately once live on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Had Lee come out on Monday, tested the pipes and found the problem. He told us what we needed to get done so the job could be done. Chad came out Wednesday and put in new piping. Service was fantastic by Lee and Chad. Excellent work done. Highly recommend. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value.
Lee came out to troubleshoot a problem with our septic. He is a genuine honest guy, and was able to see a small issue and rectify! Honesty is really appreciated and I feel like it’s a strong value for Playford Plumbing and Gas. Thank you for your work! Will definitely use again! Positive: Responsiveness, Punctuality, Quality, Professionalism, Value.
We have had the job done by Chad. He replaced two toilets for us under the warranty from our builder. Great service, outstanding communication and very professional. Thank you.
Great experience speaking with office person booking job to having Chad come out and complete the work. Same day service, no hidden costs, everything was explained in a very professional manner. Will be keeping your details in my top tradie list for future reference. Thank you.
Thank you to Chad for a friendly and excellent service today. I appreciate your prompt response and for prioritizing at such short notice. I am so happy that my hot water and stove are now back in operation and in 30 minutes you identified and resolved a gas leak. Very reasonably priced too. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value.
Chad and Lee from Playford Plumbing provided a fabulous service and fixed my shower and water leak. I received a text message to advise Lee would be arriving at a certain time and he turned up as expected. Friendly and honest service with high quality work – highly recommend Playford Plumbing. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value.
I’ve had Playford Plumbing out to my house on two occasions in the past few months. On both occasions, staff have been incredibly professional, fast and diligent in the work they completed, and very affordable too. Thanks, Chad, Lee and Rhuah!
Called on a Wednesday, they fitted me in on the Friday. Arrived on time. Found and fixed the problem with ease. They also threw in the connection of my new natural gas BBQ for no extra charge. The employee they sent out, Chad, was very friendly and helpful and was very professional. Would not hesitate to use Playford Plumbing again. Thanks for your prompt response and service. Positive: Responsiveness, Punctuality, Quality, Professionalism, Value.
We had Chad come out to do a number of jobs in our new house. Chad was on time, efficient and clearly answered all our questions. We were very pleased with the service.
Matt efficiently fixed our leaking kitchen sink, laundry sink where the plug was stuck and gave us some advice on the rainwater pump. The free all plumbing inspection was a bonus. We will definitely contact Playford Plumbing & Gas when we need more work doing and recommend Matt to our family & friends. Julie & Alan Craigmore.